Working hours, services you take (and the ones you don't), your phone number, how long a typical job runs. This takes five minutes and it's what makes replies sound like you.
Add any busy calendar that should block bookings: your own, the crew's, the shared van or family car, even a second job. OfficeHand imports them and re-checks before ever offering a customer a time slot.
Paste your unique OfficeHand webhook URL into your lead source. Thumbtack is supported today — new leads and customer messages stream in the moment they happen.
For every incoming lead or message, OfficeHand figures out: is this a service you offer? Are they asking for a time? For your number? Then it drafts the reply — accepting the requested slot if it truly works, or proposing up to three alternatives inside your working hours if it doesn't.
In Suggest mode every draft waits for your tap. In Autopilot (Pro and up) confident replies send themselves and only the judgment calls reach you — unclear requests, out-of-scope jobs, scheduling conflicts — via Telegram or webhook, instantly.
When an appointment is confirmed, OfficeHand blocks the slot locally and syncs job status back to the lead source, so your pipeline reflects reality everywhere.