Privacy Policy

Last updated: July 14, 2026

Who we are

OfficeHand (“we”, “us”) provides an AI-assisted customer-communication and scheduling service for home-service businesses. This policy explains what we collect and why.

Data we process

• Account data — your name, email, business profile, and settings.
• Lead and message data — customer names, message contents, requested job details, and scheduling information received from connected lead sources (e.g. Thumbtack) via webhooks you configure.
• Calendar data — busy/free events from calendars you explicitly connect, used only to compute availability. Event details stay within your account.
• Billing data — subscription status. Card details are processed by Stripe and never touch our servers.

How we use it

Exclusively to operate the product for your business: drafting replies, computing availability, escalating decisions to you, and syncing job status back to your lead sources. We do not sell data, use it for advertising, or train shared models on your customers' messages.

Sharing

Data is shared only with processors necessary to run the service (hosting, Stripe for payments, the lead-source APIs you connect, and notification channels you configure such as Telegram). Each receives only what its function requires.

Retention & deletion

Your data is retained while your account is active. Deleting your account removes your organization's leads, messages, calendars, and settings within 30 days. You may request export or deletion at any time.

Security

Data is encrypted in transit, access is scoped per organization, and webhook endpoints use unguessable per-tenant URLs with optional HTTP authentication.

Contact

Privacy questions: diego@spartanit.pro